Privacy Policy

Last updated: Oct 28, 2025

This Privacy Policy describes how Nuefashion (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you www.lorvino.com (the "Site") visit, use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, among other things, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last updated" date, and take any other legally required steps.

This is how we collect and use your personal data

To provide the services, we collect, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we collect about you depends on how you interact with our site and use our services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you provide to us directly through our services may include:

Contact details – including your name, address, phone number, and email address.
Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information – including your username, password, security questions, and other information used for account security.
Customer support information – including the information you include in your communication with us, such as when you send a message through the services.

For some features of the services, you may need to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may result in your inability to use or access those features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information received from third parties

Finally, we may receive information about you from third parties, including providers and service providers that collect information on our behalf, such as:

Companies that support our site and services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.
When you visit our site, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

This is how we use your personal data

Provision of products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, as well as other functions and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data according to its Privacy Policy and Consumer Data Privacy Policy.
Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail and displaying advertisements for products or services to you. This may include using your personal data to better tailor the services and advertising on our site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) GDPR.
Security and fraud prevention. We use your personal data to detect, investigate, or take appropriate action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
Communication with you and service improvement. We use your personal data to provide customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Art. 6, para. 1 (f) GDPR.

Cookies

Like many websites, we use cookies on our site. Specific information about the cookies we use in connection with providing our shop through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.

Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies via browser controls. Please note that removing or blocking cookies may affect your user experience and cause some services, including certain features and general functionalities, to not work properly or become unavailable. Additionally, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data

Under certain circumstances, we may share your personal data with third parties for the purpose of contract fulfillment, for legitimate purposes, and for other reasons governed by this privacy policy. These circumstances may include:

with vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
with business and marketing partners to provide you with services and to advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
When you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, and with your consent.
with our subsidiaries or otherwise within our corporate group, in our legitimate interest, to conduct a successful business.
In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable service terms, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose The following categories of personal data and sensitive personal data about users are shared for the above purposes in "How We Collect and Use Your Personal Data" and "How We Share Personal Data".

Category	Categories of recipients
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchase information, and customer support information
• Internet or other similar network activities, such as usage data
• Geolocation data, e.g., locations determined via an IP address or other technical means	• Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose this without your consent or for the purpose of inferring your personal data.

With your consent, we share personal data for the purpose of conducting advertising and marketing activities as follows.

Third-party websites and links.

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms of service. We make no guarantees or accept responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms without any restriction on use by us or third parties. The inclusion of such links by us does not automatically imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the services.

Children's data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below and request the deletion of this data.

At the time this privacy policy comes into effect, we have no actual knowledge that we "share" or "sell" personal data of individuals under 16 years of age (as these terms are defined in applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may deny your request within the limits permitted by law.

Right to access/information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
Right to deletion: You may have the right to request the deletion of the personal data we hold about you.
Right to rectification: You may have the right to request the correction of inaccurate personal data that we hold about you.
Right to portability: You may have the right to obtain a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request the transfer of this data to third parties.
Right to object to sale, sharing, or targeted advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. Please note: If you visit our site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to object to the "sale" or "sharing" of information for the device and browser you use to visit the site.
Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to appeal: If we deny your application, you may have the right to appeal our decision. You can do this by directly responding to our denial.
Manage communication settings: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you emails that are not promotional in nature, such as regarding your account or your orders.

You can exercise these rights as indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable laws, you may appoint an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we must receive proof from them that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the competent data protection authorities here.

International users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data may also be processed by employees and external service providers and partners in those countries.

When we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as the Standard Contractual Clauses of the European Commission or equivalent contracts of the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact information

Business name: Lorvino

Company name: Velo Goods Retail

Address: Wilderbeekstraat 40, Tegelen, Limburg, 5931KW, Netherlands

E-mail: support@lorvino.com

Contact page: Contact

Phone: +19179638033

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (CET)

Response time: We do everything to answer your email within one to two business days.