Welcome to the FAQ page of Lorvino (Frequently Asked Questions)
We are here to answer your questions and provide you with the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
Order & Delivery
How long does it take to receive my order?
Here are our estimated delivery times:
- Processing time: 1–2 business days
- Shipping duration: 6–8 business days
- Estimated delivery time: 7–10 business days
For more information, please see our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for all orders within Germany. For more information, please see our shipping policy.
Do you also ship internationally?
No, currently we only deliver within Germany.
How can I track my order?
You can check the status of your order on our page "Track Order".
Orders & Cancellations
Can I cancel my order after it has been placed?
Yes, we grant a 24-hour cancellation window. If you wish to cancel your order within this period, please contact us in time.
Returns, Exchanges & Refunds
What happens if I receive a defective product?
If an item arrives damaged or defective, we will replace it or refund the purchase price. Please contact us within 30 days of receipt. For more information, please see our Shipping Policy.
What is your right of withdrawal?
We offer a simple and straightforward return procedure. The full terms can be found on our right of withdrawal.
When will I receive my refund after returning a product?
As soon as we receive and inspect the returned item, your refund will be processed. Refunds are usually transferred to your original payment method within 7 business days – depending on your bank or payment provider. You can find details in our right of withdrawal.
How does an exchange work?
Detailed information about exchange processes can be found in our right of withdrawal.
Customer Service & Contact
How can I contact customer service?
You can reach our customer service team via the contact page or by email at: support@lorvino.com.
Is there a store I can visit?
We are a pure online shop. This allows us to offer you the best prices and a wide product selection.
Contact Us
Do you have questions about your order or need assistance?
