Shipping Policy
At Lorvino, we strive to provide our customers in Germany with an exceptional shopping experience – including clear and transparent shipping policies. We offer free shipping on all orders within Germany.
Shipping locations
This shipping policy applies to orders shipped within Germany.
Delivery times
Below you will find the estimated delivery times for all shipments:
• Order cutoff time: 5:00 PM (CET). Orders placed after this time will be processed the next business day, which may extend the delivery time by one day.
• Order processing time: 1 to 2 business days (Monday to Friday). After processing, your order will be shipped via one of our reliable shipping partners.
• Shipping duration: 6 to 8 business days (Monday to Friday).
• Estimated delivery time: 7 to 10 business days.
Shipping service provider
We work with the following reliable shipping companies for deliveries within Germany:
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Deutsche Post / DHL
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Hermes
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DPD
Shipping costs
Free Shipping: All orders within Germany are shipped free of charge – no minimum order value is required.
Delivery Issues
If there are any issues with delivery – such as delays or lost shipments – please contact our customer service team immediately. We are here to ensure your order arrives safely and on time.
Shipment tracking
Once your order has been shipped, you will receive an email notification with a tracking number. You can check the shipping status of your order anytime on our Order Tracking page.
Questions?
Visit our FAQ page or contact our customer service.
Contact information
Business name: Lorvino
Company name: Velo Goods Retail
Address: Wilderbeekstraat 40, Tegelen, Limburg, 5931KW, Netherlands
E-mail: support@lorvino.com
Contact page: Contact
Phone: +19179638033
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (CET)
Response time: We do everything to answer your email within one to two business days.
