Right of withdrawal
30-Day Easy Return
At Lorvino, we want you to love your purchase. If for any reason you are not satisfied, we offer an easy return process.
Return Policy Overview
- Return Period: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in original condition, and returned with the original packaging.
- Easy Return: Returning items to us is simple, and our customer service team will assist you.
Return Shipping Costs
- For defective products: No cost to the customer. This applies if the product is faulty, damaged by the carrier, or otherwise defective.
- For buyer's remorse (change of mind): The actual cost of return shipping will be charged to the customer. This applies if the customer buys the wrong product, the item does not fit, or the customer no longer wants the item. You are responsible for the shipping costs to return your item. Shipping costs are non-refundable.
How to Return an Item
- Contact us: Send an email to our team at support@lorvino.com with your order number and reason for the return.
- Pack your item: Securely pack the item in its original packaging, including all accessories, tags, and documents.
- Send it back: Drop off your package at the nearest shipping location according to the instructions in the return confirmation email.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
- Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchange: Want to exchange for a different size, color, or product? No problem! Contact us, and we will help you exchange your item quickly and easily.
Non-returnable items: For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For more information:
Visit our FAQ page or contact our customer service.
Contact Information
Business Name: Lorvino
Company Name: Velo Goods Retail
Address: Wilderbeekstraat 40, Tegelen, Limburg, 5931KW, Netherlands
Email: support@lorvino.com
Contact page: Contact
Phone: +19179638033
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (CET)
Response time: We strive to respond to your email within one to two business days.
